Speak Up: Talking with Your Ken's Auto Service Service AdvisorPosted October 9, 2017 9:26 AM
About 80% of the vehicles on Aurora roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in CO. Some of the maintenance issues are minor. Others represent serious safety concerns.
Ken's Auto Service
ArchiveApril 2016 (16)
May 2016 (5)
June 2016 (4)
July 2016 (4)
August 2016 (5)
September 2016 (4)
October 2016 (5)
November 2016 (4)
December 2016 (4)
January 2017 (5)
February 2017 (4)
March 2017 (4)
April 2017 (4)
May 2017 (4)
June 2017 (5)
July 2017 (5)
August 2017 (4)
September 2017 (3)
October 2017 (3)
CategoriesAir Conditioning (1)Alignment (2)Alternator (1)Automotive News (4)Battery (4)Brakes (3)Cabin Air Filter (3)Cooling System (5)Dashboard (1)Diagnostics (2)Differential Service (1)Drive Train (1)Emergency Items (1)Exhaust (2)Fluids (3)Fuel Economy (1)Fuel System (13)Inspection (1)Maintenance (8)Older Vehicles (1)Parts (3)Safety (2)Serpentine Belt (1)Service Intervals (3)Service Standards (2)Shocks & Struts (2)Steering (2)Timing Belt (2)Tires and Wheels (11)Transmission (4)Warranty (1)Windshield Wipers (1)
I have taken 2 vehicles to this location--I have not been disappointed...they present as professional and approachable. One of the really nice things--if there is a problem, they do not just "do the work"...they call and give you all the information you need to make an informed choice. From simple to the "Oh moment" when you realize there is not much you can do to save your car...unfortunate though they did not charge me for additional work which would not have helped the car anyway.
I would like to thank you for the assistance you gave to my wife after the fender bender that happened in front of your store. She related what a wonderful group of people you are. Your quick action to get her fender temporarily fixed allowed her to drive off with peace of mind. Thanks again for your help!
EXCELLENCE IN CUSTOMER SERVICE, EFFICIENT, KNOWLEDGEABLE, BUT MOST IN IMPORTANT, KEN'S AUTO SERVICES "GOT THE JOB DONE!" I FOUND MY SHOP!
-Clifford DeForest Brown - Aurora, CO
I was new to town and looking for an honest auto service shop. I read the other reviews and thought I'd check these guys out. I've been in for 2 visits, one for brake check and other for tires. Both times the service tech was honest with what was need; didn't need new brakes, just a clean and adjustment; and tires were not their specialty, so he referred me to a tire store down the road. Never felt pressured to pay for something I didn't need. I will be a repeat customer for sure. Great Job guys !!!
-Grant Reefer - Aurora CO
2000 Chevy Tahoe - our mechanic was Brian and our contact was Ryan. Ryan took the time to answer every question I had with regards to the maintenance the vehicle required. I was disappointed with the fact that when we went to pick up the vehicle it cost us an additional. $70 core charge for a part that Ryan knew I was going to take back to auto zone because it was defective. I was also led to believe the ECM was a new part for close to $500, only to find out it was refurbished. I would recommend advising customers if there is a core charge and being more clear as to the status of a replacement part. (New vs refurbished)
-Joyce White - Central City
Tina - Thank you again for being so helpful in getting my daughters car fixed so quickly. After talking with you and Ryan on the phone, I felt relieved and confident that I had called an auto repair shop who I could trust to be honest and fair, and also would make the proper repair. After just moving my daughter from Wichita to Denver, the last thing I wanted to happen was for her to have car trouble so far away from home, and know one I was familiar with there to make the repair. There is something to be said about first impressions, and my first impression with Ken's Auto Service couldn't have been better!
I have had cars serviced here, and just called for advice. Either way, these guys are super helpful and honest. I especially appreciate Ryan's friendly help and information!
Please, Customers YOU MUST READ ON.. there is no better mechanic in CO. I have known Ken's Auto since I was a little girl and now I am pushing 30. Let me ask you, when your child is sick or even your pet do you not want the best for them?..Well for your car Ken's Auto IS THE BEST. These guys take care of you and tell you EXACTLY what is wrong or not wrong without beating around the bush or taking their sweet time only to make you pay more money AS OTHER PLACES DO. They are honest and caring to you and your car and fast.
My car wouldn't start, so we called Ken's Auto Services and had it towed to the shop. They made sure I was in the loop on what they have tested and what they were going to do next. The thing that impressed me the most is they called and asked if they could keep my car overnight to make sure it was still starting without any problems after sitting overnight. That to me was a good sign showing that they care about the quality of work they are providing. Everyone I talked to was very friendly, and I will be taking my car to Ken's from now on.