We needed new tires, and found Ken's on Google. After reading the reviews, I decided to give them a chance. I called and got a good quote (only a few dollars more than Discount Tires, plus service). I was able to get in, and then they even gave me a ride back home so I wouldn't have to wait. When they picked me up, Ryan had made a "to-do" list of other things on the car that should be fixed sometime, but no pressure to have him do it, or do it then. I appreciated all the friendly faces, the service, and the excellent communication. Ken's is definitely a business you want in your corner!