AURORA Auto Repair

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4

I've been hesitant to reply to your e-mail,but figured I'll get it off my chest.Your service is great,very knowledgable & friendly,& I have recommended friends to you.BUT,the last time I came in you charged me for a 100.00 diagnostic(after I told you what the problem was)& charged me over twice what the part retailed for.Now I'm all about a business making money & paying for what you get,but that was a little "rich" for me.

A diagnostic test is the only true way to confirm what is wrong with a vehicle, it prevents us from replacing good parts that we may have originally suspected are bad. The part may have been more expensive that what a parts store may quote but it is covered by a parts & LABOR warranty, most parts stores do not warranty labor if the part is purchased through them.

- Ken's Auto Service
5

communication about a problem with the right front axile

4

Most of my family and friends have been recommended to Ken's. We recieve honest inspections and feed back. Price is competative, and the entire team treat the customer like old friends.

5

I need another vehicle repaired pretty quickly!

5

ken, thanks so much as always for your shop's superb work. my truck drives so much better after the front end work and alignment. thanks again! best, chuck

5

I thank you for your care and excellent results for work on my auto. I will continuen to use tour services as I think you are very honest with your estimates.

5

I believe Ken's Auto Service does not give me falst information about my vehicle. I decide what repairs I can afford and the best time to have those repairs. That is the reason I have been a loyal customer for over five years.

5

Yes, I would recommend you to a friend. Not only would I, but I have on more than one occasion. I'm happy to have found you, as I hope that you'll keep my car in good shape for many years....

5

I like discounts too!

5

We will def. be going back to Ken's for our Reg. work they made us feel very comfortable

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