AURORA Auto Repair

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1

I knew from a previous mechanic that I needed a headlight harness and bulb replaced on my vehicle. With mechanic friends in PA and the help of the internet, I found that this is typically a 30 minute job. I checked out the cost of parts online as well: $8 bulb, $14 harness. Without the appropriate tools to do the job myself, I decided to take my vehicle to Ken's after reading the excellent reviews. I estimated at maximum a $100 quote (70 for labor, 30 for parts). Ken's quoted the job at $176!! To fix a headlight!? That's $97 for an hour of labor, $62 for parts and taxes. It would be one thing to charge me for more labor time than necessary, I can handle that and half expected it. But to triple the cost of parts as well?! I asked if I could buy them myself and was told no, "we have to make a profit". Needless to say, I spent $25 at O'Reilly's for the parts and went down the road to Accurate Transmission, where they quoted me $50-$70 for a 30-45 minute job. If you don't like being taken advantage of, save $100 and take your vehicle to Accurate Transmission where you will get an honest deal.

5

Ken's Auto Service is absolutely the best customer oriented auto service center I've ever used. Ken's took me to where I needed to go, picked me up, loaned me a vehicle so I could go to work and got my car back on the road in record time. Their level of customer service is outstanding. I would highly recommend Ken's to everyone. Thanks to the entire staff at Ken's Auto Service for all you've done.

5

Ken's Auto Service is absolutely the best customer oriented auto service center I've ever used. Ken's took me to where I needed to go, picked me up, loaned me a vehicle so I could go to work and got my car back on the road in record time. Their level of customer service is outstanding. I would highly recommend Ken's to everyone. Thanks to the entire staff at Ken's Auto Service for all you've done.

2

The good news is they check your car and find out what's wrong with it-but despite their ratings on Google and the Better Business Bureau, there may be some truth to some of those bad reviews. Shortly after I took my car to their shop, my car starting having more problems than ever. Or so I thought. My car started making a loud, thumping terrible noise and when I took the hubcap off, I discovered the lug nuts were not screwed back on all the way!! To make matters worse, the ball joint which was not loose before now was and I almost had a fatal accident when it gave and caused the entire axle to come off. I don't know if that was done purposefully so that I would be frightened into coming back for repairs, but the fact that the lug nuts were not even screwed back on to the tires blatantly tells me a lot. Not only will I be submitting this review, I will also be filing a complaint with the Better Business Bureau. That wasn't right at all and I will make sure people know about what this place did.

5

I had such a good experience at kens today. Everyone I spoke to was super friendly and most of all I didn't feel like I was getting ripped off when I walked out of their. I love this place and I recommend them to anyone having car problems.

5

Unless something changes dramatically, we will be lifetime Ken's customers based on our first experience there. We had been told by a dealer that we needed new brakes, but Ken's told us we didn't. They also fixed a problem we'd had for years that was preventing alignments from working, the same problem the dealer wanted to charge three times as much to do! The customer service is amazing and they don't try to sell you things you don't need, which is rare with mechanics!!

5

Ken's Auto Service is a place you can trust to do the job correct every-time,...They don't try to make you spend more than you need,...Take your vehicle to them,...They're Awesome!!!

5

Everyone from Ryan to Tina are extremely professional. They worked on my car until they narrowed down what the real problem was. I was referred to them and will stay with them!

5

I have been around car mechanics for a long time, and the most important thing you look for is a company of mechanics who are trustworthy. Especially since most know nothing about vehicle repair. This is the most trusted auto repair shop I've ever seen. I've worked with them many times, and they continue to impress me. Just the other day, they did a full check up and then since my tires were bald, they referred me to Tire Discount because T.D. can offer the same tires I needed at a price $400 cheaper. Really? How incredible is that? Look no where else for car repair than Ken's.

5

Recently moved to the area and needed a local mechanic. Took my truck in for an oil change to test run the place out and was satisfied with the service. Took it back 2 weeks later for a major repair on drive train and am trilled with the work done. They even gave me a ride to and from my home so I didn't have to wait there all day! Highly recommend this place to anyone.

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