5

Service and explaining problems are excellent.

5

As always, you guys did a great job on my husbands car this past week.

4

Overall a great first experience. Got a quick appointment and it's always nice when the mechanics are personable, and Ryan was very nice to work with. TRUST is very important to me, and it was built for the most part on this experience. It always says a lot when there is some minor thing wrong, but the mechanic doesn't insist it needs fixed. Ryan made me feel as if I was his own mom, in that he said - "Ya...this is wrong, but it's not dangerous or detrimental. A slight inconvenience and if it were my car, I wouldn't shell out $500.00 for it." He could've soaked me, but he didn't. My reason for giving a 4 Rating was because I felt, however, there could've been just a bit better communication about what the repairs they did do would cost. I was shown and agreed to charges for a oil change, but that's it. I told him that I believed that the car had been knocked out of alignment from a mishap on ice, the week before. I did say that it needed fixed, so I can see reason for misunderstanding, but I would've expected a confirmation of that and then a price quote. I also asked that it be given a head to toe examination, because my warranty runs out soon. I wanted to make sure anything covered would get taken care of before it runs out. I probably should've expected it would cost me something, but nothing was mentioned there at all. Again - overall great experience and I will use again. I believe that I can take some responsibility for the miscommunication, but I do believe that the service provider needs to know for sure that the customer knows upfront the charges, so maybe just a little friendly feedback that Ken's could be a little more proactive there. Lastly - as a marketing professional myself I understand the importance of the "little" extras which go a long way and exude professionalism. When I picked my car up I found a coffee cup filled with some goodies. Nice touch. And then proactively seeking feedback. Top notch!

5

Always the best service and fixed right the first time.

5

As always, Ken's team provides: # will review the work required # provides complete details of the work to be done and the costs # due to the time required to complete the work, I was driven home and picked up upon work completion # review with you the work completed and provide suggestions to keep; the car running smoothly

5

Excellent overall service from: # making appointment and agreed work completion # van work completed by the agreed time # work explained in detail, all questions answered # upon work completion a complete review # I was provided a ride home and I was picked up after work complete I will be with Ken's even when I purchase a new car. Tina, Ryan and the entire staff provide excellent work with respect and friendly attitudes.

5

My mom referred me to Ken's. They've worked on my wife's car also, nice people, good work for a reasonable price!

5

My experience was awesome as always. Wonderful as always.

4

As always the service I received at Ken's was outstanding. The service was completed in a very timely manner and at reasonable cost. They did not try and sell me something I did not need. The staff is always friendly and courteous.

5

Thank you very much for checking out my Wife's Nissan Altima and ensure the system is working properly. Although we bought it as is from Suss Dealer, we did buy an extended 5 year 60,000 mile warranty on it thru Fidelity Warranty Services, Inc. 1-800-327-5172 our of Deerfield Beach, Fal 33443.. So rather than use Suss for services We'd rather us your comnpany (Ken's) for services in the future....I recall it is bumper to bumper with $100 deductible Warranty.. Although we have not received the papers from Fidelity, they stated if anything goes wrong we can get it fixed and apply for reimbursement. or you can call them and get approval if anything is needed... We appreciate your company (Ken's) and look forward to doing business with you in the future for all our vehicle needs.... Note: I have a company named TOCO out of Calif for my Tahoe Warranty and jsut renewed it for 36K or 3 years so may start using you for it also instead of Bozart... as you are closer and proved to be efficient and effective in Vehicle repairs.. Jimbo and Mary pehan