Overall a great first experience. Got a quick appointment and it's always nice when the mechanics are personable, and Ryan was very nice to work with. TRUST is very important to me, and it was built for the most part on this experience. It always says a lot when there is some minor thing wrong, but the mechanic doesn't insist it needs fixed. Ryan made me feel as if I was his own mom, in that he said - "Ya...this is wrong, but it's not dangerous or detrimental. A slight inconvenience and if it were my car, I wouldn't shell out $500.00 for it." He could've soaked me, but he didn't. My reason for giving a 4 Rating was because I felt, however, there could've been just a bit better communication about what the repairs they did do would cost. I was shown and agreed to charges for a oil change, but that's it. I told him that I believed that the car had been knocked out of alignment from a mishap on ice, the week before. I did say that it needed fixed, so I can see reason for misunderstanding, but I would've expected a confirmation of that and then a price quote. I also asked that it be given a head to toe examination, because my warranty runs out soon. I wanted to make sure anything covered would get taken care of before it runs out. I probably should've expected it would cost me something, but nothing was mentioned there at all. Again - overall great experience and I will use again. I believe that I can take some responsibility for the miscommunication, but I do believe that the service provider needs to know for sure that the customer knows upfront the charges, so maybe just a little friendly feedback that Ken's could be a little more proactive there. Lastly - as a marketing professional myself I understand the importance of the "little" extras which go a long way and exude professionalism. When I picked my car up I found a coffee cup filled with some goodies. Nice touch. And then proactively seeking feedback. Top notch!