Ryan commented that locating parts for my car can be difficult. This wasn't a negative remark, it's a fact, so I am grateful for the extra work they have to go through to find them! The staff is always friendly and take the extra step to have a loaner car lined up for me to use. My car is "challenging" to work on and I am a repeat visitor. They never seem to dread when I call and I thank everyone very kindly for all their hard work!!