I manage a shipping location in Aurora, and was recommended to them by AVIS just around the corner from them. I can say my business had a pretty bad taste in our mouth from the last shop we thought to use. Ken's has always provided for if not exceeded my expectations. We have had everything from brakes, to alignments, to electrical, to oil changes. They have always been accurate and great at estimating for me. I honestly, in nearly a year now, cannot think of one time they "up-sold" me. That's huge if you ask me, I personally tend to know what i want though.