I had my first experience with Ken's this week, and it was great. I decided to try them because they have a shuttle bus if you're within 5 miles of them, and they're AAA-approved for auto repair. (Also good BBB rating) I had to get a lot of maintenance work done, as well as something related to an attempted break-in of my car. They got me in very quickly (a couple of days after I scheduled a time online), and it all went very smoothly. They texted me a link showing a breakdown of all the things they checked on, and whether I needed maintenance on various items or not. I know my car fairly well, and they didn't find anything that surprised me, nor did they try to pull a fast one on me. The shuttle was very efficient and the shuttle driver is friendly. I will definitely be a return customer!